Exchange and Return Policy

All return and exchange requests are accepted only if the product is in its original condition and has not been modified or improperly used.

General Terms

• The product must be unopened, unused, and returned in its original packaging.
• Return or exchange requests must be submitted via our official WhatsApp channel within 7 days of receiving the order.
• The customer is responsible for securely repackaging the product and covering all shipping costs associated with the return or exchange.
• Tous Les Jours reserves the right to reject any request if the product is damaged due to improper packaging or misuse.

Exchange Policy

Exchange requests must be submitted through our official WhatsApp channel within the specified period and include:

• Order number
• Photos of the product
• A copy of the invoice

Exchanges are accepted only in the following cases:

• The product arrived damaged.
• The product received does not match the ordered item or specifications.

Exchange fee within Saudi Arabia: 40

Return Policy

Return requests must be submitted through our official WhatsApp channel within 7 days of receiving the order.

Refunds will be issued to the original payment method after deducting a 25 return processing fee (shipping return fee).

For orders paid through Tabby or Tamara, refunds will be processed according to their respective policies.

Golden Guarantee

Customers may benefit from the Golden Guarantee within 7 days of receiving their order if the fragrance does not match their personal preference, subject to the following conditions:

• The bottle must be in good condition with no damage or breakage.
• The fragrance must have been used for testing purposes only.
• The company reserves the right to reject the request if excessive or abnormal use is detected.
• The Golden Guarantee may only be used once per customer per product.
• The returned product will be inspected before the final approval of the return.
• Tous Les Jours reserves the right to reject Golden Guarantee requests if misuse or repeated abuse of the policy is identified.
• The Golden Guarantee applies only to 100 ml and 150 ml perfumes.
• The standard return policy and applicable return fees also apply to Golden Guarantee requests.

Store Error

If the error is caused by Tous Les Jours, we will bear all related costs.

The customer will be offered either:

• A free replacement shipment, or
• A full refund.

To process the request, the customer must provide:

• An unboxing video
• Clear supporting photos

within 7 days of receiving the order.

Order Cancellation Before Shipment

Orders may only be canceled before shipment.

Once the order has been shipped, it will be handled according to the Return Policy.

• Refund processing time: 7–14 business days
• Return shipment transit time: 3–8 days, depending on the shipping carrier.

Non-Returnable Products

Opened perfumes or products that have been used cannot be returned or exchanged.

Cash on Delivery (COD)

Cash on Delivery is a paid service. If a COD order is returned after delivery, the COD service fee will be deducted from the refundable amount.

International Orders

International orders are not eligible for return or exchange.

Customers are responsible for any customs duties, taxes, or import fees required by the destination country.

If the customer refuses delivery or fails to respond to the shipping company, causing the shipment to be returned to us, Tous Les Jours reserves the right to deduct all shipping and return costs from the refund before issuing it.

Promotional Codes

• Promotional codes may only be used once.
• Orders may be canceled if promotional codes are found to have been misused.

Limitation of Liability

Tous Les Jours is not responsible for allergic skin reactions or individual differences in fragrance preference or performance.

Policy Updates

We reserve the right to amend this Return & Exchange Policy at any time.

The latest published version supersedes all previous versions.

Governing Language

The Arabic version of this policy shall be the official and legally binding version in the event of any discrepancy.

Notes

• Please keep your order number and shipping tracking number for future reference.
• This policy may not apply during limited-time promotional campaigns. For more information, please contact us via our official WhatsApp channel.
• Tous Les Jours reserves the right to cancel any order and issue a full refund if the requested product is unavailable or if a technical error occurs during the ordering process.